In terms of distribution channels, the Company operates through 5 primary channels, namely:
Modern Trade
The Modern Trade channel represents a contemporary retail model characterized by a wide variety of products, well-organized store layouts, and aesthetically appealing designs. These stores are strategically located in easily accessible areas such as shopping malls, allowing consumers to browse and purchase products independently. The key retail partners in this channel include:
- 1. Convenience stores
serve as a key retail channel for portable, single-use products, offering easy access to consumers nationwide. With an extensive network of branches spread across all regions, these stores ensure widespread product availability. Notable partners in this category include 7-Eleven, 24 Shopping, Jiffy, Mini Big C, Lotus's go fresh, Tops Daily, Turtle Shop, and Lawson108.
- 2. Supermarkets, hypermarkets, and discount stores
are significant retail channels offering a wide range of consumer goods in large quantities. These outlets primarily cater to customers with higher purchasing power, including individuals seeking bulk purchases for personal use or small and medium-sized enterprises (SMEs). Partners in this category include Tops, Home Fresh Mart, Gourmet Market, Food Hall, Lotus's, Big C, CJ Express, Villa Market, Max Valu, and Makro.
- 3. Beauty stores
offer a wide range of cosmetic products, skincare, hair care, and various beauty-related consumer goods. These stores are modern beauty hubs with diverse product selections that efficiently meet consumer demands and target specific customer groups. Major partners in this channel include Watsons, Boots, Beautrium, EVEANDBOY, and Tsuruha. Additionally, pharmacies are vital sales channels for health-related products, including medications, supplements, and dermo-cosmetic items. Renowned partners in this category include iCare, eXtra Plus, Dr. Pharma, LAB Pharmacy, Tops Care, and Fascino. These channels play a key role in expanding market reach and accessing new customer segments.
- 4. Direct selling via catalogs
this channel serves as a comprehensive source of diverse products that cater to various customer needs through catalog-based presentations. Sales representatives act as intermediaries, assisting customers with orders and providing direct engagement, allowing for a deeper understanding of customer preferences and swift response to their needs. A primary partner in this category is Friday Catalog.
In 2024, the Modern Trade channel remains a key driver of sales growth, alongside the increasingly significant online channel, resulting in many Modern Trade retailers placing greater emphasis on online purchasing options. Recognizing this trend, the Company has proactively expanded its product offerings within this channel, enhancing product availability across the e-commerce platforms of various Modern Trade chains. This strategic initiative aims to increase sales opportunities and boost brand visibility among a broader customer base. Additionally, the Company has strengthened brand engagement through online promotional activities and sales campaigns tailored for Modern Trade retailers, ensuring a quicker and more effective response to consumer needs.


Traditional Trade
The Traditional Trade channel remains a vital distribution network that relies on intermediaries to deliver products to consumers. While Modern Trade outlets have expanded nationwide, local Traditional Trade businesses continue to play a crucial role in driving sales. This channel ensures extensive market penetration, reaching customers in all regions through both large-scale and small-scale retailers. Currently, the Company has built an extensive network of authorized distributors and retail partners across the country, ensuring wide product accessibility and sustained business growth.
- Beauty Stores specialize exclusively in beauty and personal care products, offering both retail and wholesale options. These stores serve as a key distribution channel, effectively reaching local communities and catering to diverse consumer needs. Their strategic presence enables accessibility to beauty and cosmetic products, strengthening market penetration within targeted demographics.
- Local Supermarkets are strategically located in urban communities, providing convenient access for consumers. These stores maintain close relationships with local customers, allowing them to understand and cater to regional consumer behavior effectively. In response to market trends, local supermarkets have been expanding and evolving, integrating modern retail systems to enhance sales efficiency. Additionally, they actively implement campaigns and promotions that align with current global trends, ensuring continued relevance and competitiveness in the market.
- Online Stores operate through e-commerce platforms and marketplaces, serving as core distribution channels for 24/7 retail experience catered to a wide customer base. These sellers create original content to promote products, ensuring continuous engagement with their audience. Major platforms include Lazada, Shopee, and Line Official Account, while social media commerce — such as Facebook Live, TikTok Live, and marketplace integrations — plays a significant role in driving sales through direct customer interaction and real-time engagement.
- Drug Stores specialize in distributing cosmeceutical and health-related products, including dietary supplements, medical-grade skincare, and wellness items. Additionally, they play a crucial role in supplying pandemic-related essentials, such as face masks, hand sanitizers, and multi-purpose tissues, ensuring accessibility to healthcare necessities for consumers.
- Specialty Stores serve specific industries, including hospitals, hotels, and industrial factories, offering products tailored for internal use within organizations. These establishments ensure that businesses and institutions have access to specialized goods that meet their operational requirements.
Additionally, cash van distribution plays a crucial role in expanding market reach by delivering small-sized products directly to local communities, traditional mom-and-pop stores, small-scale supermarkets, and community shops across various districts and sub-districts. This strategy effectively broadens consumer access in rural and suburban areas, strengthening brand recognition through word-of-mouth marketing and fostering consumer trust in the process.
In 2024, the Company remains dedicated to expanding its distributor network across various regions to enhance product distribution to local community stores. With a goal to increase the number of community distributors and retailers, the Company is focused on driving growth within the mass market segment, particularly in the Personal Care category. This initiative aims to ensure that the Company's products are widely accessible, meeting the diverse needs of all consumer groups.
Karmart Shop

The Karmart Shop serves as a direct sales channel operated by the Company, providing consumers with convenient access to the full range of products, accompanied by attractive pricing and promotional offers. This initiative strengthens brand trust and loyalty, allowing the Company to better understand and respond to consumer demands efficiently. Additionally, it fosters strong relationships between the brand and customers through personalized service, delivered by well-trained sales personnel with expert knowledge of the product range. These representatives are customer-oriented, friendly, and dedicated to providing exceptional service.
To enhance the retail experience, the Company has expanded store sizes in high-potential locations, such as the Seacon Bangkae branch, while also collaborating with strategic brand partners to broaden product and service offerings. Prominent partnerships include CHAT Cosmetics (developed by renowned makeup artist, Nongchat – Chatchai Peangapichart); Amame (a renowned premium-grade sanitary pants brand using Japanese technology); Kitty Kawaii (a high-quality fashion and prescription contact lens brand); and K-Brow by The Beauty Arts, a Korean-style eyebrow microblading studio led by the industry expert, Ying – Yukolchat Chanthakorn. These collaborations aim to increase in-store sales and diversify the product portfolio.
Furthermore, the Company is actively developing a Customer Relationship Management (CRM) system to retain existing customers and attract new ones. This initiative enhances customer engagement and fosters brand loyalty through exclusive rewards. The Company is also collaborating with financial institutions, loyalty programs, and lifestyle businesses (such as dessert and beverage shops) to expand its customer base and offer special privileges as a token of appreciation.
As of today, Karmarts operates 16 branches across Thailand, with 15 stores located in Bangkok and its metropolitan area, and one in a provincial region. These stores are strategically situated in leading shopping malls, including Central, The Mall, Community Malls, BTS stations, and outlet locations. Additionally, the Company has expanded its Reunrom brand to 23 branches, all of which are operated under a company-owned model. This approach ensures optimal store management, covering branding, staff training, inventory management, and the overall customer experience, allowing the Company to efficiently meet customer needs while maintaining brand excellence.
Export
Thai brands continue to enjoy growing popularity and demand in international markets, driven by several key factors including high product quality, outstanding innovation, modern product design, diverse offerings, and competitive pricing. These elements have significantly contributed to the increasing worldwide recognition of the Company's house brands, expanding their presence and appeal on a global scale.
In additional, Karmarts has partnered with significant distributors in various countries to establish a structured marketing strategy across both online and offline channels. The Company actively facilitates ongoing marketing campaigns in each country to enhance brand credibility, increase product awareness, and strengthen its presence in target markets.
Currently, Karmarts' products are distributed in over 30 countries worldwide, receiving an overwhelmingly positive response from global consumers. The Company prioritizes expanding its distribution channels internationally, ensuring greater accessibility for consumers and comprehensive coverage across key sales channels across the world as follow:
- Modern Trade Channels: Expanding product accessibility through well-established modern trade retailers, including Watsons, Seven-Eleven, Guardian, Family Mart, Robinsons Retail, Poya, Cosmed, and Donki, among others. These partnerships enhance brand visibility and elevate brand image through the creation of tie-ins with established global or local retail giants.
- Traditional Trade Channels: Strengthening distribution through authorized distributors and local retail partners to ensure products reach diverse consumer groups across all geographic regions. This approach helps penetrate local markets effectively, catering to localized customer needs and shopping behaviors.
- Online Channels: The Company continues to expand its presence in major e-commerce platforms internationally, ensuring greater accessibility for consumers worldwide. These platforms include Shopee, Lazada, Amazon, and Zalora, among others, allowing the Company to tap into the growing demand for online shopping and digital commerce.
The Company continues to strengthen its market position by entering new territories. The Asian market, especially in countries such as Myanmar, Vietnam, Philippines, Indonesia, and Japan, demonstrates robust growth, showcasing the Company’s ability to meet regional consumer demands effectively. At the same time, the Middle Eastern market presents significant growth potential and promising trends, opening doors to additional opportunities.
Moving forward, the Company remains committed to developing products that align with global consumer needs while strategically expanding into new international markets to enhance brand presence and drive sustainable growth.

Online

In 2024, online channels continue to play a crucial role in retail business operations, driven by shifting consumer behavior and a growing preference for online shopping. This has led to the expansion of various digital sales platforms, including websites, marketplace platforms, and social media-driven commerce (Social Commerce), such as LINE, Shopee, Lazada, and TikTok. The company has 3 main types of online sales channels:
1. Sales through Company Websites:
2. Sales through Social Commerce:
- Line Official Account : @karmart, @karmarts_onlineshop, @Cathydoll, @reunrom_everyday, @jejuvita
- Facebook / IG : Karmartsclub (via posts or live selling)
- Twitter: Karmartsclub
- TikTok: Karmartsclub
- Lemon8: Karmartsclub
3. Sales through Various E-Commerce: Platforms, totaling 39 stores in the marketplace, include Lazada, Shopee, Tiktok, Buzzebees, and Makro Pro.
In 2024, the Company broadened its reach across various online platforms to strengthen brand awareness, connect with a wider audience, and respond promptly to consumer needs. As part of this initiative, dedicated brand stores were launched on Lazada and Shopee, showcasing brands such as Reunrom, Browit, Cathy Doll, Skynlab, Jejuvita, Intimi, Lipit, Baby Bright, Beautilox, Acca, and Get Skin. Moreover, the Company has embraced emerging social commerce platforms, which have gained immense popularity, to meet shifting consumer expectations through engaging video content and impactful marketing campaigns.
Product reviews and live shopping sessions hosted by Influencers and Key Opinion Leaders (KOLs) on platforms such as Shopee, Lazada, and TikTok remain a principal driver of online sales. These activities amplify brand and product visibility, foster direct consumer engagement, and significantly influence purchasing decisions through flash sales, exclusive promotions, and collaborative sales events during live sessions. Sales are facilitated through both official brand channels and the Influencers' or KOLs' platforms, ensuring broadest possible market reach. As online shopping trends evolve, the Company continues to refine its digital strategies, aligning with consumer demands to maximize engagement and growth opportunities.