Marketing & Sales

In terms of distribution channels, the Company operates through 5 primary channels, namely:

Modern Trade

The Modern Trade channel represents a contemporary retail model characterized by a wide variety of products, well-organized store layouts, and aesthetically appealing designs. These stores are strategically located in easily accessible areas such as shopping malls, allowing consumers to browse and purchase products independently. The key retail partners in this channel include:

  • 1. Convenience stores

serve as a key retail channel for portable, single-use products, offering easy access to consumers nationwide. With an extensive network of branches spread across all regions, these stores ensure widespread product availability. Notable partners in this category include 7-Eleven, 24 Shopping, Jiffy, Mini Big C, Lotus’s go fresh, Tops Daily, Turtle Shop, and Lawson108.

  • 2. Supermarkets, hypermarkets, and discount stores

are significant retail channels offering a wide range of consumer goods in large quantities. These outlets primarily cater to customers with higher purchasing power, including individuals seeking bulk purchases for personal use or small and medium-sized enterprises (SMEs). Partners in this category include Tops, Home Fresh Mart, Gourmet Market, Food Hall, Lotus’s, Big C, CJ Express, Villa Market, Max Valu, and Makro.

  • 3. Beauty stores

offer a wide range of cosmetic products, skincare, hair care, and various beauty-related consumer goods. These stores are modern beauty hubs with diverse product selections that efficiently meet consumer demands and target specific customer groups. Major partners in this channel include Watsons, Boots, Beautrium, EVEANDBOY, and Tsuruha. Additionally, pharmacies are vital sales channels for health-related products, including medications, supplements, and dermo-cosmetic items. Renowned partners in this category include iCare, eXtra Plus, Dr. Pharma, LAB Pharmacy, Tops Care, and Fascino. These channels play a key role in expanding market reach and accessing new customer segments.

  • 4. Direct sales via catalogs

this channel serves as a comprehensive source of diverse products that cater to various customer needs through catalog-based presentations. Sales representatives act as intermediaries, assisting customers with orders and providing direct engagement, allowing for a deeper understanding of customer preferences and swift response to their needs. A primary partner in this category is Friday Catalog.

In 2025, the Modern Trade channel remained a key driver of continuous sales, alongside the online channel. As a result, Modern Trade retailers placed greater emphasis on online purchasing. Recognizing this trend, the Company expanded its product distribution within this channel across various Modern Trade stores to create more sales opportunities and increase brand visibility and accessibility among customers. In addition, the Company organized brand activities on the online platforms of Modern Trade retailers and implemented more responsive online promotional campaigns to better meet consumer needs.

Traditional Trade

The Traditional Trade channel remains a vital distribution network that relies on intermediaries to deliver products to consumers. While Modern Trade outlets have expanded nationwide, local Traditional Trade businesses continue to play a crucial role in driving sales. This channel ensures extensive market penetration, reaching customers in all regions through both large-scale and small-scale retailers. Currently, the Company has built an extensive network of authorized distributors and retail partners across the country, ensuring wide product accessibility and sustained business growth.

  1. Beauty stores focus primarily on the sale of beauty and personal care products (Beauty & Personal Care), with cosmetics, skincare, and body care products accounting for more than 60% of total products in-store. These are traditional retail stores that have grown from community demand and specialized expertise in beauty.
  2. Local supermarkets are community-level modern trade retailers operated by local entrepreneurs. Their store format and management are similar to general supermarkets but are appropriately sized for provincial, district, or community locations. They offer a wide range of fast-moving consumer goods (FMCG), including daily necessities, dry food, beverages, household products, as well as beauty and personal care products, enabling one-stop shopping for local consumers. Typically, local supermarkets have a strong base of regular customers from nearby communities. They are flexible in product selection and promotional activities based on local demand and play an important role in distributing products to regional consumers through accessible and well-covered retail networks.
  3. Minimarts are small - to medium-sized retail stores with characteristics similar to convenience stores.
  4. Drug Stores are traditional wholesale and retail pharmacies operated by licensed pharmacists or authorized sellers. In addition to pharmaceutical products, they also offer health and beauty products, with beauty products accounting for approximately 20–40% of total products. These stores are typically small- to medium-sized and are located in community areas, condominiums, residential areas, or near hospitals.
  5. Online stores purchase products for resale through their own websites or e-commerce platforms, such as websites, landing pages, or social commerce channels. These operators are typically small-scale sellers or SMEs, rather than large marketplace platforms.
  6. Live Streaming Sellers have grown rapidly, particularly in the Beauty & Personal Care category. Products are sold via live streaming on platforms such as Facebook Live and TikTok, typically focusing on affordable products to enable quick sales. Sellers often use strategies such as low-priced items or giveaways to attract viewers and increase engagement during live sessions. Some sellers purchase products for their own inventory, while others sell first and then place orders after confirming sales. Sales are driven through frequent live streaming sessions to accelerate sales volume.
  7. Specialty stores include channels such as hospitals, hotels, and industrial factories. These outlets distribute products for internal use within their organizations.

Additionally, cash van distribution plays a crucial role in expanding market reach by delivering small-sized products directly to local communities, traditional mom-and-pop stores, small-scale supermarkets, and community shops across various districts and sub-districts. This strategy effectively broadens consumer access in rural and suburban areas, strengthening brand recognition through word-of-mouth marketing and fostering consumer trust.

In 2025, the Company remains dedicated to expanding its distributor network across various regions to enhance product distribution to local community stores. With a goal to increase the number of distributors and community retailers, the Company is focused on driving growth within the mass market segment, particularly in the Personal Care category. This initiative aims to ensure that the Company’s products are widely accessible, meeting the diverse needs of all consumer groups.

Karmart Shop

16
KARMART shops nationwide

The Karmart Shop serves as a direct sales channel operated by the Company, established to provide consumers with convenient access to the Company’s full range of products under various attractive pricing and promotional offers. This helps build consumer confidence and brand loyalty, while enabling the Company to better understand and respond to consumer needs effectively.

It also strengthens relationships between the brand and customers through services provided by well-trained sales personnel, who possess strong product knowledge and expertise in offering advice on all products, along with good interpersonal skills and a service-minded attitude to take care of customers to the best of their ability.

In addition, Karmart Shop features partner brands such as CHAT Cosmetics (by Nongchat – Chatchai Piangapichart), Amame (premium sanitary pants with Japanese technology), Kitty Kawaii (high-quality fashion and prescription contact lenses), and Moche (Japanese skincare products).

Furthermore, the Company has reduced the number of smaller stores and focused on expanding into new high-potential locations with sufficient space to accommodate a wider range of brands, such as the Seacon Bangkae branch. The Company has also adjusted store formats to focus more on specific brands for clearer positioning and better targeting of customer segments, such as Cathy Doll stores and Reunrom stores at Central Festival Chiang Mai.

Furthermore, the Company is actively developing a Customer Relationship Management (CRM) system to retain existing customers and attract new ones. This initiative enhances customer engagement and fosters brand loyalty through exclusive rewards. The Company is also collaborating with financial institutions, loyalty programs, and lifestyle businesses (such as dessert and beverage shops) to expand its customer base and offer special privileges as a token of appreciation.

At present, the Company operates a total of 9 Karmart Shop branches in Thailand, with 8 branches located in Bangkok and its metropolitan area and 1 branch in other provinces. These stores are located in leading shopping malls such as Central and The Mall.

In addition, the Company has expanded Reunrom stores to 16 branches, with 15 branches in Bangkok and its metropolitan area and 1 branch in other provinces, located in leading shopping malls such as Central, The Mall, ICONSIAM, and Siam Paragon. The Company also operates 2 Cathy Doll stores located at BTS Siam and The Mall Bangkapi.

All branches are operated under a company-owned model to enhance efficiency in store management, including store image, sales staff quality, and inventory management, ensuring product availability and enabling the Company to respond to customer needs quickly and effectively.

Export

Thai brands are experiencing growing popularity and demand in international markets, driven by several key factors. These include high product quality, outstanding innovation, modern product design, diverse offerings, and competitive pricing. These elements have significantly contributed to the increasing recognition of the Company’s house brands, expanding their presence and appeal on a global scale.

In additional, Karmarts has partnered with significant distributors in various countries to establish a structured marketing strategy across both online and offline channels. The Company actively conducts ongoing marketing campaigns in each country to enhance brand credibility, increase product awareness, and strengthen its presence in target markets.

Currently, Karmarts' products are distributed in over 30 countries worldwide, receiving an overwhelmingly positive response from consumers. The Company prioritizes expanding its distribution channels, ensuring greater accessibility for consumers and comprehensive coverage across key sales channels in each market. The focus remains on:

  • Modern Trade Channels: Distribution through modern trade retailers such as Watsons, Seven-Eleven, Guardian, Family Mart, Robinsons Retail, Poya, Cosmed, and Donki.
  • Traditional Trade Channels: Distribution through authorized distributors and local retail stores.
  • Online Channels: Distribution through online platforms such as Shopee, Lazada, Amazon, and TikTok.

In 2025, the Company recorded strong and continuous sales growth in Asian markets, particularly in Vietnam, the Philippines, Indonesia, and Japan. In addition, the Company achieved increased sales in South Asian markets, including India and Bangladesh, and has begun expanding into new markets such as the United States and Canada.

Moving forward, the Company remains committed to developing products that align with global consumer needs while strategically expanding into new international markets to enhance brand presence and drive sustainable growth.

Online

3 types
of online channels have been made available at the present

In 2025, online channels continue to play a crucial role in retail business operations, driven by shifting consumer behavior and a growing preference for online shopping. This has led to the expansion of various digital sales platforms, including websites, marketplace platforms, and social media-driven commerce (Social Commerce), such as LINE, Shopee, Lazada, and TikTok.

1. Sales through Company Websites:

2. Sales through Social Commerce:

  • Line Official Account : @karmart, @karmarts_onlineshop, @Cathydoll @reunrom_everyday, @jejuvita
  • Facebook / IG : Karmartsclub (via posts or live selling)
  • Twitter: Karmartsclub
  • TikTok: Karmartsclub
  • Lemon8: Karmartsclub

3. Sales through Various E-Commerce Platforms, totaling 64 stores in the marketplace, include Lazada, Shopee, Tiktok, Buzzebees, Makro Pro, AMAZE, Line Gift, KPLUS Shopping, ThisShop.

In 2025, the Company expanded its presence across various online platforms, resulting in a significant increase. The Company also expanded its warehouse capacity and improved the Reunrom website to strengthen brand awareness, reach target customers more effectively, and respond to customer needs more efficiently.

The Company has also expanded its marketing activities into new social commerce channels, which are increasingly popular among consumers, by presenting products through video formats and creating engaging content.

In addition, the Company has emphasized product reviews and live streaming sales through Influencers and Key Opinion Leaders (KOLs) on platforms such as Shopee, Lazada, and TikTok, which remain popular among online shoppers. These activities help increase direct access to brands and products, enhance customer interest, and accelerate purchasing decisions through flash sales, special promotions, and collaborative live selling via both official channels and Influencer or KOL channels. The Company continues to develop its online channels to explore new formats and better respond to evolving customer needs.